Di Leone Group

Customer Services Team

  • Coordinator
    Andrea Ramirez

    Andrea Ramirez, lawyer, with integral education in the legal area. She has performed different functions in the Colombian private law area, and in different positions of customer support for many years. Trained to analyze and sort information. Empathetic with great skill to give complete and succesful support to the clients.

    • Team Leader
      Leidy Granados Castro

      Business Management Technologist with 7 years of experience in study, analysis and market opening, personalized advice in different business areas and sectors, as well as customer monitoring and loyalty. She has experience in using office tools, crisis management, creating business plans and strategies.

      • Agent
        Nicolle Caita Murcia

        Professional student in International Business, experience in performing functions such as: Internal, external customer service in person and by telephone, management of office and office tools, assistance and support in administrative areas, Creative, dynamic person; with the ability to adapt to change, willing and motivated to face new challenges and generate positive results.

      • Agent
        Anahis Latouche

        Graduate in Industrial Process Engineering with solid experience in customer service, administrative support, queries, complaints, data analysis and process optimization. She holds diplomas in team motivation, communication strategies, emotional intelligence and management.

    • Team Leader
      Diego Tapia Rabanal

      Administration and Agribusiness, with solid knowledge in data analysis and database management in Excel. Extensive familiarity with Incoterms and customs management. Distinguished experience in the commercial area and customer service, backed by outstanding communication skills. Demonstrated ability to work effectively under pressure, combined with a responsible and analytical approach to challenges with advanced command of the English language, both in written and verbal communication.

      • Agent
        Oriana Sanchez

        Graduate in Administration with extensive experience in customer service areas. Management of different tools and programs aimed at improving communication processes, problem solving, queries and other aspects related to dealing with the public and customers in general.

      • Agent
        Angela Viviana Hernandez Arias

        Profesional universitario capacitado en atención al cliente, con amplia experiencia en la gestión de PQRS, así como en la recepción de fondos y manejo de cajas. Destaca en supervisión de las actividades diarias de equipos de trabajo, asegurando una gestión eficiente, así como en la elaboración informes de productividad.

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