Di Leone Group

Customer Services Team

  • Coordinator
    Andrea Ramirez

    Ms. Andrea Ramirez is a trained lawyer and Coordinator of the Customer Service Department. She has experience in client management, information analysis, and client support throughout immigration processes. She is recognized for her empathy, clear communication, and leadership focused on customer experience. Languages: Spanish and English.

    • Team Leader
      Leidy Granados Castro

      Ms. Leidy Viviana Granados is a professional in business management and Team Leader of the Customer Service Department. She has experience in client advisory services, follow-up, and retention, as well as in coordinating customer service teams. She stands out for her leadership, crisis management skills, and strategic-commercial focus. Languages: Spanish.

      • Agent
        Nicolle Caita Murcia

        Professional student in International Business, experience in performing functions such as: Internal, external customer service in person and by telephone, management of office and office tools, assistance and support in administrative areas, Creative, dynamic person; with the ability to adapt to change, willing and motivated to face new challenges and generate positive results.

      • Agent
        Anahis Latouche

        Graduate in Industrial Process Engineering with solid experience in customer service, administrative support, queries, complaints, data analysis and process optimization. She holds diplomas in team motivation, communication strategies, emotional intelligence and management.

      • Agent
        Oriana Sanchez

        Graduate in Administration with extensive experience in customer service areas. Management of different tools and programs aimed at improving communication processes, problem solving, queries and other aspects related to dealing with the public and customers in general.

      • Agent
        Angela Viviana Hernandez Arias

        Profesional universitario capacitado en atención al cliente, con amplia experiencia en la gestión de PQRS, así como en la recepción de fondos y manejo de cajas. Destaca en supervisión de las actividades diarias de equipos de trabajo, asegurando una gestión eficiente, así como en la elaboración informes de productividad.

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