Di Leone Group

Customer Services Team

  • Coordinator in charge.
    Marielvi Hansen

    Lic. Marielvi Piña Hansen is a lawyer by training and Coordinator of the Case Analysis department. She has a solid background in the judicial field and extensive experience in legal analysis. Her role focuses on the technical evaluation of files, risk identification, and strategic support for immigration consultants. She is distinguished by her legal judgment, technical leadership, and commitment to process quality. Languages: Spanish and English.

    • Team Leader
      Leidy Granados Castro

      Leidy Viviana Granados is a professional in business management and Team Leader of the Customer Service department. She has experience in customer advising, follow-up, and retention, as well as in coordinating customer service teams. She stands out for her leadership, crisis management, and strategic-commercial approach. Languages: Spanish.

      • Agent
        Nicolle Caita Murcia

        Nicolle Caita Murcia is an International Business student with experience in both in-person and telephone customer service for internal and external clients. She has skills in office software tools and support in administrative processes. She is distinguished by her proactive attitude, creativity, adaptability, and results-oriented mindset. Languages: Spanish.

      • Agent
        Anahis Latouche

        Anahis Latouche is an Industrial Processes Engineer with experience in customer service and administrative support. She has experience managing inquiries, claims, and data analysis, contributing to process optimization. She is distinguished by her analytical mindset, organization, and focus on continuous improvement. Languages: Spanish.

      • Agent
        Oriana Sanchez

        Lic. Oriana Sánchez is a professional in Administration with experience in customer service. She has skills in using tools focused on communication optimization, problem-solving, and inquiry management. She is distinguished by her organization, service-oriented approach, and focus on customer satisfaction. Languages: Spanish.

      • Agent
        Angela Viviana Hernandez Arias

        Ángela Viviana Hernández Arias is a professional with experience in customer service and PQRS management. She has experience in cash handling, operational supervision, and productivity reporting. She is distinguished by her organizational skills, operational leadership, and results-oriented mindset. Languages: Spanish.

      • Agent

        Mónica Camacho is an engineering professional with experience in customer service, after-sales support, and claims management in digital and multichannel environments. She has experience using CRM tools, chat platforms, and social media, contributing to the optimization of customer service and follow-up processes. She is distinguished by her analytical thinking, ability to resolve technical and operational situations, and proactive, customer-focused approach. Languages: Spanish.

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