Customer Service Agent

If you like challenges and you are a committed person, this opportunity is for you!

Atención al cliente
Experience with and towards the customer:

Our customer service agent is the first face of our firm. It is important for the agent to ensure that every prospect and/or existing customer has a positive experience. It will act as an extension of our brand and focused on our values, this task is accomplished by treating each customer in a courteous manner, greeting him and answering each question in a friendly and efficient manner.

Sales

As a customer service agent, in some cases, you are required to make sales. In these circumstances, you must identify the needs of each customer, clarify information and offer solutions or alternatives.

Problem resolution

You should be able to take responsibility for efficiently solving problems, complaints and customer inquiries, as well as keeping customer satisfaction at the center of any decision and behavior.

Records of the clients:

The customer service agent is responsible for collecting all relevant customer data. This may include contact information as well as detailed notes related to the customer’s history. This data is incredibly important, as it is often used by other areas of the company, such as the marketing team, in an effort to generate future revenue through sending marketing material.

Requirements:
  1. Bilingual English/Spanish (Exclusive).
  2. An excellent orientation to service and good treatment with the public.
  3. Ability to negotiate objectively with difficult clients.
  4. Management and satisfactory resolution of situations and problems.
  5. Proactive, friendly online and telephone work, high commitment and aspirations for personal and professional growth.
  6. University studies, social communication, law, administration or marketing are preferred.
  7. Availability to work from Monday to Friday and meet a schedule on time.
  8. Ability to work efficiently with little or no supervision.
  9. Ability to negotiate in high pressure situations.
  10. Experience reporting activities and results.
  11. Good command of the MS Office package.
Main responsibilities:
  1. Personalize the initial calls and questions of our prospects and potential customers.
  2. Capture the attention of prospects and potential customers.
  3. Present our brand and services.
  4. Increase the rate of satisfied customers.
  5. Schedule appointments for initial consultations.
  6. Track quality control in customer service.
  7. Address any questions or complaints of customers or prospects.
  8. Efficiently manage the link between customers and the entire staff.
  9. Generate reports.

Job offer valid only for people in Colombia. If you match the profile described and want to be part of our success team, just send your CV jobs@dileonegroup.com and that’s how your application process begins.